LEGAL
Delete your account
Sign in with the Apple or Google account you linked to Castla, and delete your account here. This does the same thing as deleting it from inside the app.
What gets deleted
- Your Castla account, and the Apple or Google link on it
- Your device records
- Your pairings with car screens
- Your notification tokens
- Your support requests and the messages in them
- Your subscription record on our side
What stays, and why
- Purchase records are detached from your account rather than erased — tax and accounting rules require a record of the transaction itself.
- Streaming session metadata (when a session started, how long it lasted, whether it worked — never the picture or the sound) is deleted automatically within 90 days.
Cancel your subscription in the store as well
Deleting your account does not cancel a subscription bought through the App Store or Google Play. Only the store can do that. Cancel it in your store subscription settings, or it will keep renewing and charging you.
Sign in to continue
We need to know which account to delete. Use the same Apple or Google account you linked inside the app. We do not create a new account from this sign-in and we keep nothing from it.
Sign-in is not configured on this site yet. Delete your account from inside the Castla app, or write to [email protected] and we will do it for you.
Stuck? Write to [email protected]