Castla has zero tolerance for child sexual abuse and exploitation (CSAE). This page sets out our standards, as required by Google Play's Child Safety Standards policy.
Our standards
We prohibit, and act against, any use of Castla connected to child sexual abuse material (CSAM) or to the sexual abuse or exploitation of children in any form. This includes creating, storing, transmitting, requesting, promoting or facilitating such material, and any attempt to use Castla to groom, solicit, sextort or otherwise exploit a minor.
An account used for any of this is terminated immediately and permanently. We report to the competent authorities wherever the law requires or permits it, and we preserve what we lawfully may so that an investigation is possible.
These standards apply to every part of Castla: the mobile app, this website, the receiver page that runs in the car's browser, and our support channel.
Castla has no user-generated content
We state this plainly because it explains how the standards above are enforced.
Castla mirrors your phone's screen to your car's display. The picture and the sound travel live between your own two devices and are never recorded, stored or accessible to us. There is no feed, no upload, no library, no profile, no comment, no message and no sharing between users. Nothing a user does inside Castla reaches another user.
The only content a user can send us is a support request and the messages inside it. That is the one surface we are able to moderate, and we moderate it. It is also the surface a report arrives on.
Because the stream is never stored, we cannot search it, review it or hand it over — and neither can anyone else. If a concern involves what someone is mirroring, the relevant evidence is on that person's own device and with the service the content came from, not with us.
Age
Castla is intended for adults who drive. It is not directed at children and it is not designed for them. We do not knowingly allow a child to create an account, and we do not knowingly collect data from children. If we learn that an account belongs to a child, we delete it.
How to report
If you believe Castla is being used in connection with child sexual abuse or exploitation, tell us:
- by e-mail at [email protected]
- from inside the app, through the Support screen
Put "child safety" in the subject line or the first line of your message so that the report is routed immediately. Every report is read by a person.
What we do with a report:
- We review it as a priority, ahead of ordinary support traffic.
- We terminate the accounts involved.
- We preserve the records we lawfully may, so that an investigation is possible.
- We report to the competent authorities where the law requires or permits it.
- If the report concerns something outside Castla, we say so and point you to where it can be acted on.
You do not have to come to us first. You can report directly to the authorities where you live, or to the National Center for Missing & Exploited Children (NCMEC). If a child is in immediate danger, contact your local emergency services.
Legal compliance
We comply with the child safety laws that apply to us and to the markets where Castla is distributed, and with the child safety requirements of Google Play and the Apple App Store. Where the law obliges us to report child sexual abuse material to an authority or a designated body, we do so.
Contact point
Child safety matters — including enquiries from app stores, authorities and child protection organisations — reach us at [email protected].